Refund policy

1. Introduction

At Peak Summit, customer satisfaction is one of our top priorities. We want every customer to have a positive experience with our products. If your purchase does not meet your expectations, our Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

2. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To qualify for a return, items must meet the following requirements:

• Products must be unused, unworn, and in their original condition.
• Items must include the original packaging, tags, and any included accessories.
• Products must not show signs of washing, damage, or alteration.

3. How to Request a Return

To start a return request, please contact our customer support team at:

Email: help@mypeaksummit.com

Please include:

• Your order number.
• The reason for your return request.
• Any relevant details regarding the issue.

Once your request has been reviewed, our team will provide you with the necessary instructions to complete the return process.

Customers are responsible for securely packaging returned items and arranging return shipping, unless the return is related to a damaged, defective, or incorrectly shipped product.

4. Refund Process

After we receive your returned item, our team will inspect the product to confirm that it meets our return requirements.

Once the inspection is completed, we will notify you whether your refund has been approved.

Once approved:

• Your refund will be issued to the original payment method.
• Processing may take up to 5 business days after approval.

5. Exchanges

If you would like to exchange an item for another size, color, or variant, please contact us within 30 days of receiving your order.

Exchange requests are processed based on product availability.

If the requested replacement item is unavailable, we will issue a refund instead.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the problem.
• Photos showing the product and packaging.

After review, we will provide an appropriate solution, which may include a replacement item or a full refund at no additional cost.

7. Contact Information

If you have questions about this Return and Refund Policy or need assistance, please contact us:

Email: help@mypeaksummit.com
Phone: "METTRE TEL ICI"

Our customer support team is available Monday through Friday, from 8:00 AM to 7:00 PM, and we aim to respond to all requests within one business day.

Business Address:
"METTRE ADRESSE ICI"